Below, please find the list of policies to be shared with our clients and prospective clients on the IX website under the IX Signature Session Page. The intention of this document is to streamline and clarify the IX Signature Session policies and procedures.



  • Session length – IX Signature sessions are 90 minutes long. If a client is more than 15 minutes late, the session will need to be rescheduled.
  • Intake form – Clients must complete the intake form within five days of your session date to avoid rescheduling.
  • Returns or Refunds – All sales are final and not eligible for return or refund.
  • Payment methods – ​​We accept Visa, MasterCard, American Express, and Discover cards. We do not accept personal checks. Payments are processed using Stripe and receipts will be emailed to you after each booking and purchase.
  • Pricing – The $500 session fee will be subtracted from the price of the selected Crystal at the end of the session. The $500 session fee is non-refundable if a Crystal is not selected during the session. Clients have two weeks from the session date to decide which Crystal to select if they are unsure at the end of the session.
  • Building Access – You will receive an email from us at least 24 hours before your session with the building access information.
  • Late policy – Please arrive at the time of your scheduled session. If you arrive late, we will do our very best to accommodate your entire session. However please be aware we only allot 90 minutes for each session, and we may not be able to accommodate a full session time based on your delayed time of arrival.
  • Early arrivals – If you arrive more than 10 minutes early, please wait at the Olly Olly Market in the lobby of the Starrett Lehigh Building.
  • No-shows or last-minute cancellations – If you need to change or cancel a session, please give 48 hours’ notice or we might not be able to reschedule your session. However, we understand that unforeseen circumstances can arise. Please reach out to us, and we will do our best to accommodate you.


  • Masters’ Room – The Master’s Room is a sacred space for 7 of our IX Master Crystals. We host private time for meditations and self-reflection in the Master’s Room. All clients must be always accompanied by an IX staff member in the Master’s Room.
  • Group sessions – Sessions are a personal experience and we encourage a one-on-one experience, although we allow a maximum of two (2) people per session if you need to bring an additional person.
  • Age requirements – Clients under the age of 18 must be accompanied by an adult.
  • Pet Policy – Clients are welcome to bring well behaved dogs into their session with them. Please email Carrie, our Executive Assistant in advance at Carrie@ix-nyc.com if you would like to bring your dog.


  • Crystal Pre-Passport – After you have selected your IX Crystal in your session, we will send you a Pre-Passport that has additional information on the Crystal. The Pre-Passport will include the Crystal’s name, type and information about the history and lore.
  • Crystal Passport – The rest of the Crystal passport with a personalized message will be delivered to you via email within 2 weeks of your session date.
  • Master’s Room – Crystals selected over Zoom session are left in the Masters’ Room for 24 hours before being sent. We place Crystals in the Master’s Room to align energetically with the Master Crystals.
  • Shipping – Domestic & International Shipping Options are available via FedEx. The Keeper will be responsible for the cost of shipping. Please allow 3 business days from the Session for processing. Tracking information will be sent via the IX NYC email. Insurance is added for the full value of the Crystal when using FedEx.
  • Messenger – Please allow 3 business days from Session for processing via RDS within the 5 boroughs of New York.


  • Gifted sessions – Gift certificates can be purchased for the IX Signature Session. Please contact Carrie at Carrie@ix-nyc.com.